ERIK TOY CASE STUDY

BACKGROUND INFORMATION

As the manager of a highly regarded budget division of one plant in a multi-plant organization, I must choose a suitable employee to fill the position of the head of the budget office in a smaller plant. I have narrowed my choices down to the leaders of the two main sections in our department: Sissel and Tom. To help the ease of decision, we must compare each candidate\'s qualifications and select one person, keeping in mind that our own department will be affected by this move.
Sissel, a 29-year-old college graduate with a Master\'s degree in Accounting, has been with the company for 4 years. Young for the responsibility required, she has done an outstanding job, easily getting others to work for her. She obtains excellent planning and delegating skills, and is persuasive in getting others to agree with her ideas. She is also very friendly, and gets along with everyone.
Tom, a 45-year-old husband and father, has an undergraduate degree in math and philosophy. His 15 years with the company has yielded slow yet steady progress. A dedicated employee, he is the hardest worker, often putting in extra hours. He is very creative and possesses a strong technical know-how of the job, developing many effective, yet simple procedures to carry out his plans. He has also mentioned interest in a promotion, should one arise. His weakness is in his ability to converse with co-workers. When he is in the office, he is all business and expects the people working for him to be the same. As a result, he seems somewhat abrupt in his contact with others.





PRIMARY & SECONDARY PROBLEMS

The main problem is to choose the most qualified person for the job at the smaller plant. Doing this creates many secondary problems. It is up to me to ensure that my own department is left running smoothly and efficiently, maintaining our reputation for excellence, informing both the recipient and the non-promoted candidate(s), how my departments will feel about losing their leader, how the department at the smaller plant will feel about having someone new managing their division, and how my selection will perform under the new environment.

IMPLICATIONS OF THE PROBLEM

a) For the Personnel Within the Organization The absence of either of these two candidates would greatly impact the production of the overall department. Both Sissel and Tom are leaders, positions that could not be replaced by just anyone. Tom\'s 15 years experience is not easily substituted. Losing him might affect the production of the other workers, since Tom is a hard-worker, and does not waste time socializing. This would lift a possible barrier on the acceptable amount of casual conversations between employees. He is also a valuable role model, due to his dedication and creativity. He sets a pace for his employees which could potentially be destroyed if he were to leave.
On the other hand, Sissel is also a key figure in the department. She possesses excellent planning skills, and is often successful at convincing department heads in other parts of the organization to go along with new and different budgeting ideas. Since most managers tend to resist change, they could be skeptical of the ideas of someone new, someone they don\'t know or trust. The currently friendly atmosphere could also be diminished if Sissel were to leave.

b) For the Organization As a Whole For overall performance within the organization, some departments and plants may benefit more than others. For instance, the smaller plant is about to gain a very strong, dedicated budget head. Both candidates are very organized, hard-working and willing to take on new challenges. They are creative in their work, and will surely develop some new budgeting ideas that will work well in the plant. From the other end, our department is going to be at a loss. We are losing a valuable employee, that cannot be easily replaced. Sissel and Tom are both experienced and educated individuals, who will put 101% of their efforts into making sure their job is complete to the best extent they can possibly perform.

ALTERNATIVE SOLUTIONS

One possible alternative would be to transfer Tom to the smaller plant, and grant him the promotion he was hoping for. This would allow him a chance